Privacy Policy

Keystone Home Care LLC may collect personal information from job applicants, employees, caregivers, consumers, prospective consumers, authorized representatives, and other individuals who interact with our agency.

Depending on the individual’s relationship with Keystone, information collected may include:

• Name, mailing address, email address, and telephone/mobile number
• Date of birth and other identifying information
• Employment application and employment-related information
• Employment history, references, qualifications, and availability
• Onboarding, training, scheduling, and credential information
• Background-check and clearance information
• Information necessary to provide or coordinate home-care services
• Information submitted through our website, forms, email, telephone communications, or other interactions with Keystone
• Mobile telephone number and SMS communication preferences and consent

Keystone only collects information that is reasonably necessary for legitimate business, employment, regulatory, service, or communication purposes.

Information may be collected directly from individuals when they:

• Submit an employment application
• Complete onboarding or employment forms
• Request or receive services from Keystone
• Complete forms on our website
• Provide documents or credentials
• Communicate with Keystone by telephone, email, SMS, or other methods
• Voluntarily enroll in Keystone’s SMS messaging program

Information may also be received from authorized government agencies, background-check or clearance systems, service providers, Managed Care Organizations, or other entities when permitted or required by law and appropriate to Keystone’s operations.

Keystone Home Care LLC may use personal information to:

• Process employment applications and onboarding
• Manage employment and caregiver records
• Verify qualifications, credentials, background checks, and clearances
• Coordinate scheduling and home-care services
• Administer training and document-renewal requirements
• Communicate employment, service, scheduling, EVV, training, credential, agency, emergency, or office-closure information
• Maintain business and regulatory records
• Comply with applicable legal, contractual, regulatory, and program requirements
• Protect Keystone, its employees, caregivers, consumers, and others

Keystone does not use personal information for purposes materially different from those described in this Privacy Policy unless permitted by law or appropriate notice or consent is provided.

Individuals may voluntarily provide their mobile telephone number and consent to receive SMS messages from Keystone Home Care LLC.

SMS messages may include employment application and onboarding updates, caregiver scheduling information, training notifications, document and credential reminders, EVV-related notifications, agency notices, office closure or emergency notifications, and other employment- or service-related communications.

Message frequency varies. Message and data rates may apply.

We do not sell, share, rent, or provide your mobile phone number, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Mobile information and SMS consent are used only for the purposes described in this policy and to operate and support Keystone’s messaging program, subject to applicable law.

SMS consent is voluntary and is not a condition of employment or receiving services from Keystone Home Care LLC.

Individuals may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact Keystone Home Care LLC using the contact information below.

Opting out of SMS messages does not prevent Keystone from communicating through other appropriate methods when necessary.

Keystone Home Care LLC does not sell personal information.

Keystone may disclose personal information when reasonably necessary to operate its business, provide or coordinate services, administer employment, comply with legal or regulatory requirements, or work with service providers that perform functions on Keystone’s behalf.

Such recipients may include authorized service providers, government agencies, Managed Care Organizations, regulatory entities, professional advisers, or other parties when disclosure is authorized or required by law.

Service providers are expected to use information only as appropriate to perform the services for which they were engaged and subject to applicable privacy and security requirements.

Mobile phone numbers, SMS opt-in information, and messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.

Keystone Home Care LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Access to personal information is limited according to legitimate business needs and applicable job responsibilities. No method of electronic transmission or storage can be guaranteed to be completely secure; however, Keystone takes reasonable measures appropriate to the nature of the information it maintains.

Keystone retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, administer employment or services, satisfy contractual or operational requirements, and comply with applicable legal, regulatory, recordkeeping, and documentation requirements.

When information is no longer reasonably required, Keystone may securely delete, destroy, or otherwise dispose of it in accordance with applicable requirements and agency practices.

Individuals may contact Keystone Home Care LLC to ask questions about their personal information or request that inaccurate information be corrected, subject to applicable legal, regulatory, employment, and record-retention requirements.

Individuals may also withdraw SMS consent at any time by replying STOP.

Certain information may need to be retained when required by law, regulation, contractual obligations, employment requirements, or legitimate agency recordkeeping obligations.

Keystone’s website or communications may contain links to third-party websites or services. Keystone is not responsible for the privacy practices of independent third-party websites. Individuals should review the privacy policies of those services before providing information directly to them.

Keystone Home Care LLC may update this Privacy Policy periodically to reflect changes in agency practices, legal requirements, technology, or services. Updates will be posted on this page with a revised effective date when appropriate.

Questions or requests concerning this Privacy Policy or Keystone’s privacy practices may be directed to: